Articles
Feedback
Feedback is essential for a good working environment. It may be on suggestions that staff have made, work they have...
Management “Tip of the week” A good telephone manner is vital
Clients must hear a welcoming voice when they telephone the practice. It's vital that in those first few seconds they...
Integrating new staff into the practice
We spend a lot of time and effort recruting staff but the work does not stop once we have made...
Error management
The safe and correct treatment of our patients is our reason d'etre. We aim for this in the knowledge that...
Management ‘Tip of the week’ Working together
Employers owe their staff good conditions of employment, employees owe their employers good work standards and compliance with practice client...
Management ‘tip of the week’ Act quickly on debt
Act with speed to recover bad debts. This is by far the most important and effective action a practice can...
Creating a map for success that drives happiness
Thinking about how to create specific mental maps is key to success, says Anne-Marie Svendsen-Aylott…. ...
First ever congress held for veterinary receptionists
Cxclub is a new endeavour to help put customer care at the heart of veterinary practice. Customer care expertise shared...
Client care for blind or partially sighted people
A number of delegates volunteered to put on eye masks and be led into the conference room by Guide Dogs’...
Management ‘Tip of the week’ Client Care Standards
We are only as good as our worst employee. It is they who will set the standard of our client...