Articles
Bullying and harassment at work
Bullying and harassment are some of the of the most unpleasant things that can occur in the workplace but it...
Management ‘Tip of the week’ – prioritise and analyse your tasks
Prioritise your jobs. If you do have a ‘to do ‘ list do not be tempted to do all the...
Good telephone technique
Good telephone skills are a vital part of good client care, but how can we improve our technique? This Practice...
Using reflection to improve management skills
In this Practice Management Short we explore the importance of finding time to examine and reflect on our actions… ...
Bullying and harassment at work
All practices should have a policy on bullying and harassment. It can be difficult to distinguish between the two Bullying...
Interdependence for independent practices
Andrew Curwen the CEO of XLVets provided a lot of food for thought when he presented a talk for the...
Special offer from Tescos
The beleagured Tescos have come up with a new line on special offers for the next few weeks. Buy £10...
Practice and people well-being
Veterinary professionals tend to have a mindset that says ‘we are intelligent and therefore must always succeed.’ Setting up a...
Pricing strategy
75 per cent or more of a practices’ profits are generated by drug sales as opposed to professional fees. Falling...
Client Debt
In this Practice Management Short we look at the ways practices can reduce as well as recover debt…...