Articles
Management ‘Tip of the week” Listen to your clients
One of the very best ways to show that you are trying to understand your client is to absorb what...
Managing poor performance
Carolyne Crowe. "There is always a reason behind someone’s particular behaviour" In an enlightening presentation during Friday afternoon at the...
Management “Tip of the week” Holding meetings
The most important question to ask before holding a meeting is, “Is this meeting really necessary?'' Always question whether a...
Management “Tip of the week” – It’s the benefits that ‘sell a service’
Always talk about the benefits a service or product will have for your client and their pet. It’s the benefits...
What will it cost?
There are few businesses or retailers where a client or customer makes a purchase without first knowing how much their...
Management “Tip of the week” Payment policy
Have a written payment policy on, payment at the time of treatment, PTS, ongoing treatment, hospitalisation, treating the bad debtors...
Debtors and creditors: A balancing act
Management of debtors and creditors within a practice is key to ensuring good cash flow… ...
Are you making the most of Twitter?
Twitter is an easy, cheap and effective way to promote your practice and get people talking about you business. However,...
Effective communication
The single biggest problem in communication is the illusion that it has taken place," so said George Bernard Shaw. How...
Management “Tip of the week” – Delegate
Delegation is not just handing over a task to someone else, it is handing responsibility for a job to a...