Articles
Keeping up with social media
Social media is now mainstream and an important part of most people’s everyday lives. This is something that veterinary...
Setting up clubs and clinics
Clubs and clinics can be very successful and certainly help to add value for clients as well as providing more...
Dealing with difficult people
'People are not inherently difficult they may simply have behaviours that cause problems or offended emotions in others,' said Anne-Marie...
Leadership skills
At the second management session at BSAVA Congress Anne-Marie Svendsen-Aylott talked about some of the skills we need to be...
From nurse to manager
In order to go into management, it is important to gain extra qualifications after qualifying as a nurse. Pathways into...
‘Win-win’ or ‘no deal’
Anne-Marie Svendsen Aylott In any negotiation the only acceptable outcomes are either a ‘win-win’ or ‘no deal’ Intriguingly, Anne-Marie Svendsen...
Management shorts from vetcommunity.com
Each Management short comes in the form of a downloadable PDF. Providing information about the everyday management of veterinary practice...
Making sure clients know your prices
Tips to help clients understand charges, allow them to budget, and even buy items that they would have otherwise left...
Dealing with difficult clients
This article offers coping strategies to help deal with difficult clients more effectively and keep staff stress levels as low...