Articles
Management ‘Tip of the week” – Be proactive
Ensure that all your team take a proactive approach rather than just waiting for clients to ask questions. It is important...
Management “Tip of the week” – Communication
Good communication does not always come naturally, so staff need to be trained how to promote practice services. It is...
Interviewing Potential New Recruits
Finding the right person for the right job is essential to the smooth running and success of the practice…...
Management “Tip of the week” – De-stress
Staff need to be able to get rid of the stress and frustration caused by an encounter with a difficult...
Ensuring staff understand the practice values
Everyone working in a veterinary practice must share the same values, if there is to be a successful working partnership…...
Management “Tip of the week’ – Create a positive and cheerful workplace.
If an owner or practice manager has a negative attitude, or is miserable or moody how can staff be expected...
Management “Tip of the week” – prioritise your jobs
If you keep a ‘To Do’ list, do not be tempted to do all the little or easy jobs on it first...
Catering for blind and partially sighted clients
Sarah Kidby looks at the service blind and partially sighted clients receive in practice…...
Management “tip of the week” – talk with knowledge
Your team members must be able to talk to clients with knowledge and authority, and provide help, information and explanations in a...