Articles
Developing an assertive approach in practice
"Assertiveness is a choice," said Carolyne Crowe at London Vet Show. Know your mindset, communicate confidently and move on Carolyne Crowe,...
Creating high performance teams
Interviewing can be effectively used to find out the culture of potential employees. Top tips shared at London Vet Show...
Growing your practice’s bottom line
If the cost of consults was increased by £2 over a 12 month period, there would be in the region...
Management Tip of the week” – Make time for reflection
Good managers spend time reflecting on what they have done and how they have handled situations or staff, so that...
On the phone
We increasingly live in a world where face to face communication is being taken over by e-mails, texts, face book...
Management “Tip of the week” Maintain team morale
Maintaining team morale is easy when everything is going well, but it’s a different matter when things start to go...
Good Value
There are three key elements to providing good value: 1. Practice service standards All the practice staff need standards to...
Management “Tip of the week” Keep an open mind
Clients are people with their own problems, worries and deadlines. They usually do not have your knowledge or expertise, so...
Effective meetings
Meetings are still an important form of communication, in this increasingly IT dependant world. There are times when no other...
Management “Tip of the week” – Try to see the other person’s point of view
You may not always agree with the client’s standpoint or actions, but you have to try to understand their actions...