Articles
Clients and Empathy
It is very easy when talking about empathy to use the well worn phrase, “Put yourself in your client's shoes”....
Insurance tax rise has implications for animal welfare, warns VPMA
Government plans to increase insurance premium tax (IPT) spells bad news for pet owners and practices alike, according to the...
Communication in practice
Kristie Faulkner discusses the importance of good communication in practice ...
The psychological contract
Deborah Croyle dicusses this essential feature of managing people and running a business ...
To Brexit or not to Brexit: How would Brexit affect legislation on veterinary medicines?
Much of the UK veterinary medicines legislation is based on EU rules. The European Commission has recently put forward draft...
Taking the fear out of change
For most of us the status quo makes us feel at our most comfortable. Change for some is exciting and...
There is still a place for traditional CPD
We learn in many different ways and with the advent of the internet our opportunities for study have increased dramatically....
Help the team to promote your services
People need an incentive or reason to promote services. For most this is not going to be financial, so the...
VPMA welcomes new president
Renay Rickard aims to encourage VNs to choose management The VPMA has welcomed new president Renay Rickard, who has pledged...
The world’s worst website
Paul emphasised that the best way to protect an independent practice is to grow it “Amateur websites get amateur results,”...