Articles
Management ‘Tip of the week” Motivation comes from the top
Motivation comes from the top. No matter how hard you try to motivate your staff, you will struggle to succeed...
Helping receptionists feel confident about asking for money
A practice can help its receptionists in a number of ways…...
Management “Tip of the week” Hold exit interviews
Staff come and staff go. We usually know why they come but why they go can sometimes be more problematical....
Majority of practices struggle to recruit
The problem is particularly severe for small animal practices, where nearly a quarter (23 per cent) saw posts remain empty...
Help receptionists to ask for money
Talk to any group of veterinary receptionists and you can guarantee that at least one will admit to feeling uncomfortable...
