Articles
Integrating new staff into the practice
We spend a lot of time and effort recruting staff but the work does not stop once we have made...
Error management
The safe and correct treatment of our patients is our reason d'etre. We aim for this in the knowledge that...
Management ‘Tip of the week’ Working together
Employers owe their staff good conditions of employment, employees owe their employers good work standards and compliance with practice client...
Management ‘tip of the week’ Act quickly on debt
Act with speed to recover bad debts. This is by far the most important and effective action a practice can...
Creating a map for success that drives happiness
Thinking about how to create specific mental maps is key to success, says Anne-Marie Svendsen-Aylott…. ...
First ever congress held for veterinary receptionists
Cxclub is a new endeavour to help put customer care at the heart of veterinary practice. Customer care expertise shared...