Articles
Management “Tip of the week” Paying the bill
Ban the phrases, ‘It’s OK pay next time’ and ‘Don’t worry about payment today pay at the end of the treatment’. This may...
A health review for the practice
It's very easy for a successful practice to carry on doing what it has always done because everything seems to...
Management “Tip of the week” Clients and cost
It is important for staff to have the right perspective about veterinary charges and appreciate that clients choose to have...
Management “Tip of the week” Assessing value
Like beauty value is in the eye of the beholder, therefore as businesses we have to assess our client base...
Dealing with difficult staff
Dealing with a difficult staff member will always be one of the headaches for a practice manager, partly because there...