Articles
Management ‘tip of the week’ Find out what your clients really want
Do not assume that all clients are passionate about their pets and their care. Find out why an owner has...
Knowing when to let go…
There are two excellent, thought-provoking pieces that caught my eye in this week’s Veterinary Record [177(4) July 25 2015]. They...
What do your team members say when they’re not speaking?
This article looks at how to recognise body language amongst your colleagues… ...
Is your website fit for purpose?
Once a new website has been published the hard work is only just beginning…...
Feedback
Feedback is essential for a good working environment. It may be on suggestions that staff have made, work they have...
Management “Tip of the week” A good telephone manner is vital
Clients must hear a welcoming voice when they telephone the practice. It's vital that in those first few seconds they...