Articles
Client care for blind or partially sighted people
A number of delegates volunteered to put on eye masks and be led into the conference room by Guide Dogs’...
Management ‘Tip of the week’ Client Care Standards
We are only as good as our worst employee. It is they who will set the standard of our client...
How motivated are you?
Motivation comes from the top. No matter how hard you try to motivate your staff, you will struggle to succeed...
Basic money matters for staff
This week's Management Short provides some basic information to give to staff about the economics of small business… ...
Promoting Pet Insurance
Veterinary practice staff are often in the best position to help promote the advantages of pet insurance to owners… ...
Management “tip of the week” Be honest about costs
It is important for all staff to be open to clients about costs and charges. Hesitancy or, worse, embarrassment or...