Articles

Client care for blind or partially sighted people

Client care for blind or partially sighted people

A number of delegates volunteered to put on eye masks and be led into the conference room by Guide Dogs’...

Industry Editor

Management ‘Tip of the week’ Client Care Standards

We are only as good as our worst employee. It is they who will set the standard of our client...

Maggie Shilcock

How motivated are you?

Motivation comes from the top. No matter how hard you try to motivate your staff, you will struggle to succeed...

Maggie Shilcock

Basic money matters for staff

This week's Management Short provides some basic information to give to staff about the economics of small business…    ...

Promoting Pet Insurance

Veterinary practice staff are often in the best position to help promote the advantages of pet insurance to owners…  ...

Management “tip of the week” Be honest about costs

It is important for all staff to be open to clients about costs and charges. Hesitancy or, worse, embarrassment or...

Maggie Shilcock