Articles
Don’t forget the hygiene factors
Sometimes, managers concentrate so hard on the various ways of motivating staff that they overlook the simpler needs…...
From the other side of the table
The consumer is becoming more demanding – don't let your clinic be the one that gives the impression it doesn't...
Respect reception – take a spell behind the desk!
The receptionist is the first person a client meets and the quality of this initial contact sets the tone for...
Social media policies for modern practices
Social media can be a double-edged sword for employers, as legal advisor Rebecca Leask explains… ....
Coping with online criticism
With more opportunity than ever for clients to leave feedback, it's important to understand how to handle negative comments. ...
A business case for evidence based medicine
Richard Killen believes that having EBVM guidelines within a practice could help younger vets plan treatment more easily. Debate considers...
Moving Mindsets
Robin Launder spoke at the VPMA and SPVS Congress in Newport, Wales. The mindset you have can greatly affect your...
VPMA/SPVS: Hiring vets from abroad
Dr Sainz-Pardo shared his views about Brexit and what it might mean for the future of the veterinary profession. Delegates...
VPMA/SPVS: Investing online
Susie Samuel spoke at the VPMA and SPVS Congress in Newport, Wales. Susie Samuel looks at where to put your...
Why resilience matters
Rosie Allister explained that while it is not necessarily safe to fail in veterinary practice, there are things that can...