Articles
Good Value
There are three key elements to providing good value: 1. Practice service standards All the practice staff need standards to...
Management “Tip of the week” Keep an open mind
Clients are people with their own problems, worries and deadlines. They usually do not have your knowledge or expertise, so...
Effective meetings
Meetings are still an important form of communication, in this increasingly IT dependant world. There are times when no other...
Management “Tip of the week” – Try to see the other person’s point of view
You may not always agree with the client’s standpoint or actions, but you have to try to understand their actions...
Management ‘Tip of the week” Listen to your clients
One of the very best ways to show that you are trying to understand your client is to absorb what...
Managing poor performance
Carolyne Crowe. "There is always a reason behind someone’s particular behaviour" In an enlightening presentation during Friday afternoon at the...
