Articles
Why do we make mistakes?
There is the potential for staff to thrive or survive after a mistake is made. Catherine Oxtoby discusses human error...
How to be a fear-free practice
A survey of dog and cat owners suggests 51 per cent believe their pet dislikes going to the vet. Vet...
We Bought a Zoo author shares his inspiring story
Benjamin Mee. One family made a shock decision that saved 250 animals "If you give up you will definitely...
Learn to control your inner chimp
Leonie Lightfoot explained the principles of ‘the Chimp Paradox’. Understanding the brain can help us to fulfil goals Do you...
The power of goals
If you are not getting satisfaction at work, setting goals may improve this. Andy McCreadie speaks at SPVS/VMG Congress Speaking...
Practices recognised for commitment to wellbeing
SPVS president Brian Faulkner with VMG president Renay Rickard. Winners of the second Vet Wellbeing Awards revealed Four practices have...
Managers have a key role to play in mental health
Dr Max Pemberton. Psychologist tackles stigma surrounding mental illness Films such as The Shining and One Flew Over the Cuckoo’s...
Your front of house teams are important
In this article, customer care expert Kristie Faulkner looks at this tough and often inadvertently undervalued position in practice. ...
To catch a thief
Employment solicitor Stephenie Malone explains what steps to follow if you catch a staff member stealing from your practice. ...
Who do they think we are?
Do your clients know the difference between a qualified veterinary surgeon and a qualified veterinary nurse? In this article, customer...
