Articles
The importance of work relationships in practice
This article explores various elements of working in a team in the context of veterinary healthcare and team dynamics. ...
“It’s not in my job description”
HR expert Elaine Fisher explains the purpose of a job description and whether it can ever be changed. ...
Marketing. Love it, or hate it.
Marketing manager Sarah Sharpe offers tips to help you make the most of your marketing efforts. ...
What makes a good consultation?
It is vital to remember that you are not the only expert and your client might be very knowledgeable about...
Five must do’s for aviation-style checklists
Phil Bayman shared advice on how to use aviation-style checklists in veterinary practice at CX Congress. Pilot performance coach shares...
Seven ways to welcome your new receptionists
On day one, give your new receptionist simple tasks such as checking in clients and making routine appointments. Penelope Fox...
New data protection rules set to come into force
The risk of security breaches has increased dramatically since rapid advances in technology. Special online supplement helps practices comply with...
Identifying pain in reptiles
Exotics expert Siuna Reid explains the common signs of pain in reptiles and the importance of client observation. ...
Delegation and the manager
Delegation can increase efficiency and productivity, but more often than not tasks end up sitting on the shoulders of one...
Flexible working and equal pay – focus on female workers
With the progression and retention of women in the workplace a continuing problem, employment solicitor Stephenie Malone looks at some...
