Articles
Ensuring staff understand the practice values
Everyone working in a veterinary practice must share the same values, if there is to be a successful working partnership…...
Management “Tip of the week’ – Create a positive and cheerful workplace.
If an owner or practice manager has a negative attitude, or is miserable or moody how can staff be expected...
Management “Tip of the week” – prioritise your jobs
If you keep a ‘To Do’ list, do not be tempted to do all the little or easy jobs on it first...
Catering for blind and partially sighted clients
Sarah Kidby looks at the service blind and partially sighted clients receive in practice…...
Management “tip of the week” – talk with knowledge
Your team members must be able to talk to clients with knowledge and authority, and provide help, information and explanations in a...