Clinical Abstracts
Knowing when to let go…
There are two excellent, thought-provoking pieces that caught my eye in this week’s Veterinary Record [177(4) July 25 2015]. They...
Feedback
Feedback is essential for a good working environment. It may be on suggestions that staff have made, work they have...
Management “Tip of the week” A good telephone manner is vital
Clients must hear a welcoming voice when they telephone the practice. It's vital that in those first few seconds they...
Error management
The safe and correct treatment of our patients is our reason d'etre. We aim for this in the knowledge that...
Management ‘Tip of the week’ Working together
Employers owe their staff good conditions of employment, employees owe their employers good work standards and compliance with practice client...
Have you had a huddle today?
Huddles are catching on fast. And they’re no longer just for sports teams and ‘way out’ executives in Silicon Valley....
Management ‘tip of the week’ Act quickly on debt
Act with speed to recover bad debts. This is by far the most important and effective action a practice can...