Clinical Abstracts
Management “Tip of the week” – It’s the benefits that ‘sell a service’
Always talk about the benefits a service or product will have for your client and their pet. It’s the benefits...
What will it cost?
There are few businesses or retailers where a client or customer makes a purchase without first knowing how much their...
Management “Tip of the week” Payment policy
Have a written payment policy on, payment at the time of treatment, PTS, ongoing treatment, hospitalisation, treating the bad debtors...
Management “Tip of the week” – Delegate
Delegation is not just handing over a task to someone else, it is handing responsibility for a job to a...
Don’t become too complacent
The recent Vet Futures Survey carried out by the Royal College of Veterinary Surgeons (RCVS) and the British Veterinary Association...
Management “Tip of the week” Paying the bill
Ban the phrases, ‘It’s OK pay next time’ and ‘Don’t worry about payment today pay at the end of the treatment’. This may...
A health review for the practice
It's very easy for a successful practice to carry on doing what it has always done because everything seems to...