Articles
Creating a management team
For many owners their practice is their ‘baby’ and they are very protective of it. Why trying to manage all...
How not to get caught out and be IT compliant
Andrew Bricknell covered the basics of software licensing and data protection compliance. Andrew Bricknell advises delegates at BSAVA Congress Andrew...
Don’t forget the hygiene factors
Sometimes, managers concentrate so hard on the various ways of motivating staff that they overlook the simpler needs…...
From the other side of the table
The consumer is becoming more demanding – don't let your clinic be the one that gives the impression it doesn't...
Respect reception – take a spell behind the desk!
The receptionist is the first person a client meets and the quality of this initial contact sets the tone for...
Social media policies for modern practices
Social media can be a double-edged sword for employers, as legal advisor Rebecca Leask explains… ....
