Articles

Pricing strategy

75 per cent or more of a practices’ profits are generated by drug sales as opposed to professional fees. Falling...

Client Debt

In this Practice Management Short we look at the ways practices can reduce as well as recover debt…...

Keeping up with social media

  Social media is now mainstream and an important part of most people’s everyday lives. This is something that veterinary...

Setting up clubs and clinics

Clubs and clinics can be very successful and certainly help to add value for clients as well as providing more...

Dealing with difficult people

'People are not inherently difficult they may simply have behaviours that cause problems or offended emotions in others,' said Anne-Marie...

Leadership skills

  At the second management session at BSAVA Congress Anne-Marie Svendsen-Aylott talked about some of the skills we need to be...