Articles
The importance of work relationships in practice
This article explores various elements of working in a team in the context of veterinary healthcare and team dynamics. ...
“It’s not in my job description”
HR expert Elaine Fisher explains the purpose of a job description and whether it can ever be changed. ...
Marketing. Love it, or hate it.
Marketing manager Sarah Sharpe offers tips to help you make the most of your marketing efforts. ...
What makes a good consultation?
It is vital to remember that you are not the only expert and your client might be very knowledgeable about...
Five must do’s for aviation-style checklists
Phil Bayman shared advice on how to use aviation-style checklists in veterinary practice at CX Congress. Pilot performance coach shares...
Seven ways to welcome your new receptionists
On day one, give your new receptionist simple tasks such as checking in clients and making routine appointments. Penelope Fox...